The Frequency Asked Question (FAQ) Application is used to allow web users and employees access to a common question and answer list, which can be generic for all properties, limited to specific properties or just employee only information. Property specific answers can be linked to Web Documents.
Prerequisites:
▪Setup FAQ Category through SETUP | Configuration Group | Program Defaults | Codes
▪Allow access through SETUP | Property Setup | Web | Access, FAQ in iXpert checked
The FAQ feature is accessed through HOME | Common Group | FAQ | Maintenance.
The fields are defined as follows:
Field |
Description |
|---|---|
Subject |
Enter a general subject that this question pertains to. |
Category |
Select a category that the question is to be displayed under. |
Limit to List |
Check this box when the question only applies to select properties. |
Web Access |
Check this box to make the selected FAQ available online. |
Question |
Enter the question. |
Answer |
Answer the question. |
How to add an FAQ item:
1. Scroll to the bottom of the grid and select the last blank row
2. Enter the Subject, select the FAQ Category, enter the Question, enter the generic Answer
3. Select the Limit to List checkbox if this FAQ will only apply to specific properties
4. Select Web Access if the FAQ is available online
How to delete an FAQ:
1. Right-click the FAQ to delete, select Delete FAQ Question
How to add specific answers per FAQ entry:
Expanding the FAQ by clicking the plus sign. This area allows you to give answers to the question that are more specific to a certain property. The fields are defined as follows:
Field |
Description |
|---|---|
Property |
Select the property. |
Document |
Select a Web Document to attach to the FAQ. |
View |
Click the magnifying glass icon, |
Answer |
Enter the answer to the question for the selected property. |
, to view the attached document.
How to add a property specific answer:
1. Scroll to the bottom of the grid and select the last blank row
2. Select the Property
3. Select a document from the list of available Web Documents
4. Enter the Answer for the property FAQ
How to delete a Property FAQ:
1. Right-click the Property FAQ to delete, select Delete FAQ Property Answer
Using FAQ Information
The FAQ information is available through the iXpert search panel in the portal.
The user enters keywords in the Search box, which searches any Web Documents or FAQ entries for the property and displays them for the user to access.
The following example has the keyword entry of architect that displays the Architectural Guidelines document and the FAQ question of how to submit an architectural.
|
FAQ's are accessible through VMSWindows using iXpert search tool |
